The dealer hasn't contacted the customer because they're waiting for the customer to contact them. They know that most customers rarely play their pianos and/or don't know when they're out of tune anyway. I would just tell the customer to contact the dealer and say the piano doesn't hold a tune, and he thinks the tuning pins are loose. Tell the customer to hire another tuner to check it out, and use his name instead. That way, the dealer won't blame you. Philip Jamison Pianos West Chester, PA _________________________________________________________________ Dave vs. Carl: The Insignificant Championship Series. Who will win? http://clk.atdmt.com/MSN/go/msnnkwsp0070000001msn/direct/01/?href=http://davevscarl.spaces.live.com/?icid=T001MSN38C07001
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