loose ethical pins update

[Karl kaputt]

good news, Tom. But there is an aspect still not discussed: loose pins on a 
new piano? How come?? How is it possible with modern multiplex pinblocks??

Gregor




>From: Tom Sivak <tvaktvak at sbcglobal.net>
>Reply-To: Pianotech List <pianotech at ptg.org>
>To: pianotech <pianotech at ptg.org>
>Subject: loose ethical pins update
>Date: Sat, 30 Dec 2006 16:21:57 -0800 (PST)
>
>List
>
>   I was able to catch the head technician in at the shop today and all is 
>well.
>
>   It really helped to hear all your advice and I think it helped me to get 
>my head on straight, if I may use an outdated cultural catchphrase.
>
>   I related my experiences with the piano to the head tech and he said he 
>would contact Steinway on Tuesday and find out how they would like to 
>respond to this issue.  (He thought they might replace the piano, or 
>perhaps repin it.)  I told him I wouldn't be offended if he wanted to send 
>another tech out there for a second opinion but he felt the torque readings 
>were low enough to warrant action.
>
>   I want to say further, just to balance the issue out, that this is the 
>only Essex I've ever found with low pin torque.  The most common problem 
>I've found with Essex grands is the occasional leaking damper.  I've been 
>called on to tune about 40 of these over the last couple of years and like 
>most Asian pianos, they have a very clear tone and are easy to tune.  Sure, 
>I prefer when they send me a new client with a Steinway B, but heck, out of 
>all the pianos I tune, these Essexes would be closer to the top of the list 
>than the bottom.  (OK, so I have a lot of Janssen spinets and Betsy Rosses 
>in my clientele!)
>
>   Furthermore, the local dealer of which we discuss usually has a 
>comprehensive new piano prepping procedure.  I know because I have prepped 
>many of the pianos there over the past few years.  This huge sale cleaned 
>out their entire inventory and new pianos were coming right out of the box 
>and into the customer's homes.  This is not normal procedure, but that's 
>how a piano like this got to be in a customer's home.
>
>   I look forward to writing to you all again to say that the issue has 
>been settled and either the customer has a new piano or a new pinblock.  
>And that the dealer hasn't blackballed me!
>   At this point, I have little doubt that I will be able to send that post 
>to you all at some point.
>
>   Thanks again for your input,
>   Tom Sivak
>   Chicago

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