Fwd: Last Minute Cancellations?

[ReggaePass@aol.com]

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In a message dated 1/13/06 11:42:36 AM, ReggaePass writes:


> If someone contacts me in advance of the appointment to cancel, even on th=
e=20
> same day, I don't make a stink about it.=A0 If they don't show up and have=
n't=20
> communicated, I leave them a note and a bill for half the amount of a serv=
ice=20
> call (after waiting 15 minutes and calling my voice mail to check for word=
=20
> from them and calling their house just in case they don't hear the door=20
> bell).=A0 If they have a legit excuse (emergency medical, etc.), I cut the=
m some=20
> slack.=A0 If not, I tell them that they will have to pay the bill before I=
=20
> reschedule.=A0 The vast majority of my work is by referral and repeat cust=
omers, so=20
> most of the time, they pay.=A0 If not, our relationship is over.=A0 And I'=
m sure to=20
> share the tale of their dead-beat-ed-ness with the other qualified local=20
> technicians.
>=20
> Alan Eder
>=20
> P. S.=A0 Ever have somebody announce that they "can't" pay you after the w=
ork=20
> is done?
>=20
> ae
>=20
> In a message dated 1/13/06 8:50:31 AM, joegarrett@earthlink.net writes:
>=20
>=20
>=20
> I'd like to know what y'all have in place for last minute cancellation=20
> policies? I've always sent a bill for half a service call, if a client can=
celled=20
> w/in 24 hours of the appointment. This has always been met with a big flap=
.=20
> :-( If it is a family crisis or a medical emergency, then I would simply f=
orget=20
> it.
> I had one this morning, (7am!). Senior citizen's son controls the money an=
d=20
> doesn't think it's worthy. grrrr! My gut tells me to simply forget it and=20=
do=20
> some shop work in the extra time. What say y'all?
> Regards,
> =A0
> Joe Garrett, R.P.T. (Oregon)
> Captain, Tool Police
> Squares R I
> =A0
>=20
>=20
>=20
>=20


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From: ReggaePass@aol.com
Subject: Re: Last Minute Cancellations?
Date: Fri, 13 Jan 2006 14:42:36 EST
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Url: https://www.moypiano.com/ptg/pianotech.php/attachments/89/9b/a9/12/attachment.eml

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