For me it's the first human to pick up the phone that gets the job...I'm forwarding my calls to my cell phone... David Ilvedson, RPT Pacifica, California ----- Original message ---------------------------------------- From: "Brian Doepke" <doepkeb@comcast.net> To: "An open list for piano technicians" <pianotech@ptg.org> Received: 1/13/2006 5:15:25 PM Subject: RE: Freebees- >Hmmmmm??? I get many calls because I am the first in the yellow pages. I >ask polite questions, try to personable and most of the time get a new >client. >So, I think the business name that starts with AAA worked well for me. If >you are going to have expense of being in the yellow pages, be at the top. >And return phone calls!!! So many others in the book do not return calls. I >can't understand it...but....it's their loss. >Brian P. Doepke > >AAA Piano Works, Inc. >260-432-2043 >260-417-1298 >-----Original Message----- >From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On Behalf >Of Susan Kline >Sent: Friday, January 13, 2006 2:38 PM >To: pianotech@ptg.org >Subject: Re: Freebees- >Build a good tuning, and repairs which stay repaired -- relax and forget >about the rest of it, the fussy charges, the contracts in case of no-shows, >the discounts for booking the next tuning on the spot, the reminder cards, >the call-backs, the big display ad, the business name starting with AAA, >the chatty little newsletter sent to everyone twice a year "it's time for >your darling piano's next tuning" <barf> -- just toss all that time-wasting >irritating trivia -- they will come. >Really, think about what message you are sending out. Even just a pen with >your name on it -- "This is someone who was short of work for so long that >he decided to shell out money for advertising. Either he is brand new to >the trade, or his work is bad enough that he doesn't get much repeat >business. He expects me to throw away his card and forget his name." People >are naturally polite; they'll respect your professional dignity by taking >your freebee and thanking you -- but they'll react to the hidden message >just the same, maybe not even realizing why they aren't really sure they >want you back. >If you're going to attempt to manipulate customers, try the opposite tack >-- "Be sure to call at least three weeks in advance, especially around the >holidays ..." >ssssssssssssssssssssssssssssnnnn >_______________________________________________ >Pianotech list info: https://www.moypiano.com/resources/#archives >_______________________________________________ >Pianotech list info: https://www.moypiano.com/resources/#archives
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