prospecting for customers from an old pro

Avery avery1@houston.rr.com
Fri, 27 Jan 2006 15:02:18 -0600


Well, STOP IT!!!!!!!!!!!!!

Avery

At 09:40 AM 1/27/2006, you wrote:
>There is an old saying Marshall--"YOU CAN BUY OATS PRETTY CHEAP 
>ALSO----IF YOU WAIT TILL THEY COME THROUGH THE HORSE"   DON' T BE 
>AFFRAID TO CHARGE--
>
>AND YES---I AM SCREAMING SO ALL YOU ELECTRONIC TUNERS CAN STICK YOUR 
>PLUGS BACK IN YOUR EARS.
>
>RON
> >
> > From: "pianotune05" <pianotune05@comcast.net>
> > Date: 2006/01/27 Fri AM 10:31:41 EST
> > To: "Pianotech List" <pianotech@ptg.org>
> > Subject: Re: Re: prospecting for customers from an old pro
> >
> > Think God said that when I was born, Look out world...:)
> >
> > I'm not much lower than the ohter guys in town, just in the ball park.  In
> > my opinion, when I gain their experience, I'll charge what they do.  Maybe
> > I'm wrong, but again perhaps I"m right.  As for people person, that's
> > partially why it takes me longer to tune at the thrift store when I do the
> > practice tuning. People stop by and talk with me, a minute here, two there
> > five here and wow, I lost a half hour.  Now which pin was I on.?  Dogs, I
> > like most, but I can't stand the little yappy dogs. I love bassets.  We
> > found ours by the way as I mentioned she got away last Friday 
> night.  I hope
> > and pray that someone is at the church when I stop by.  A half 
> hour wait in
> > the cold for another bus won't be too much fun.;)
> > Marshall
> > ----- Original Message -----
> > From: <ronmay_rpt@bellsouth.net>
> > To: "Pianotech List" <pianotech@ptg.org>
> > Sent: Friday, January 27, 2006 10:05 AM
> > Subject: Re: Re: prospecting for customers from an old pro
> >
> >
> > > MARSHALL
> > >
> > > I HAVE A GREAT SHOCK FOR MANY. AS MUCH AS WE DON/T WANT TO BELIEVE IT.
> > > PIANO TUNING ALTHOUGH BEING AN ART IS IN MANY RESPECTS NO DIFFERENT THAN
> > > ANY OTHER SALES BUSINESS. The first thing we have to realize is that
> > > people buy productsFROM PEOPLE THEY LIKE and the first thing the average
> > > pianist wants is a Tuner he likes regardless of what he says. I 
> don't care
> > > if you like it--BUT YOU BETTER BELIEVE IT. You can be the greatest tuner
> > > in the country and if you fail as a "people person" you better get a job
> > > at McDonalds.Most people have no idea if there piano is in tune.it's is
> > > your honesty and personality that will bring you back. If you don't like
> > > dogs, you better learn to love them. LOVE ME,LOVE MY DOG.
> > >
> > > My attitude is never charge less than my competitor and YES, I LOVE YOU
> > > GUYS BUT YOU ARE MY COMPETITION. If I find anyone charging the 
> same as me
> > > my  price always goes up $5.00 higher. Don't ever cut your 
> price Marshall
> > > just charge more and give more. You confidence will fall in direct
> > > proportion to your falling price.
> > >
> > > When you come upon that church that has had the same tuner for years,
> > > Thank them and tell them "if they ever have need for another 
> tuner please
> > > keep you in mind." Don't be surprised if they call you next week.
> > >
> > > LOOK OUT WORLD - HERE COMES MARSHALL
> > >
> > > Ron May
> > >>
> > >> From: "pianotune05" <pianotune05@comcast.net>
> > >> Date: 2006/01/27 Fri AM 07:54:36 EST
> > >> To: <ilvey@sbcglobal.net>,  "Pianotech List" <pianotech@ptg.org>
> > >> Subject: Re: prospecting for customers from an old pro
> > >>
> > >> I always tell them to keep their existing tuner when I call.  I also
> > >> mention
> > >> that I'm simply trying to find who doesn't have a piano tuner and fill
> > >> that
> > >> need.  Sometimes they'll ask for my information in case they can't get a
> > >> hold of the regular guy, but I won't pressure nor ask anyone to change.
> > >> Also, I do not charge way below what the tuners here charge.  I'm told
> > >> that
> > >> I'm in the ball park.  I also don't give the impression that I'm an
> > >> expert
> > >> whatever that might be.;)  I simply ask if they have a piano tuner who
> > >> tunes
> > >> their piano on a regular basis, Yes, then great, I'm glad you are having
> > >> yoru piano tuned etc.  Cold calling doesn't necessarily work in terms of
> > >> getting a tuning appointment ,but it let's people know you're out there.
> > >> Marshall
> > >> ----- Original Message -----
> > >> From: "David Ilvedson" <ilvey@sbcglobal.net>
> > >> To: <pianotech@ptg.org>
> > >> Sent: Friday, January 27, 2006 12:17 AM
> > >> Subject: RE: prospecting for customers from an old pro
> > >>
> > >>
> > >> > All great advice!    I would hope if I was the tuner for one of those
> > >> > places Marshall/whomever stopped to leave his tuning info, they would
> > >> > say..."no, we've been using the same fellow for years."    I 
> would also
> > >> > say that cold calls and giving the impression you are an expert and
> > >> > then
> > >> > cutting the normal tuning fees way down is not OK...at least in my
> > >> > book.
> > >> >
> > >> > David Ilvedson, RPT
> > >> > Pacifica, California
> > >> >
> > >> >
> > >> >
> > >> > ----- Original message ----------------------------------------
> > >> > From: ronmay_rpt@bellsouth.net
> > >> > To: "Pianotech List" <pianotech@ptg.org>
> > >> > Received: 1/26/2006 7:59:37 PM
> > >> > Subject: prospecting for customers from an old pro
> > >> >
> > >> >
> > >> >>OK Marshall and list
> > >> >
> > >> >>Now you are in my ball park from another life.
> > >> >
> > >> >>Over my past many years I've done a number of things and 2nd only to
> > >> >>being
> > >> >>one of the
> > >> >>last students of Braid White one of my biggest assets in 
> this business
> > >> >>has
> > >> >>been sales
> > >> >>and prospecting skills learned in several sales positions.  The best
> > >> >>being
> > >> >>the Life
> > >> >>Insurance Industry and a lot of training from a fellow every good
> > >> >>salesman
> > >> >>knows by the
> > >> >>name of Dale Carnagie. This training has helped  me in building two
> > >> >>very
> > >> >>good and
> > >> >>successful piano service businesses. One in Columbus, OH and 
> now again
> > >> >>in
> > >> >>Vero
> > >> >>Beach,FL and continues to help me everyday in this business.
> > >> >
> > >> >>First of all the best sourse of business be it piano tuning or selling
> > >> >>cookies is that of a
> > >> >>third party influence. Otherwise known as a referral. Marshall you
> > >> >>should
> > >> >>never leave
> > >> >>anyone's home without the name of several of your customers friends
> > >> >>that
> > >> >>own pianos.
> > >> >>"Mrs. Jones, I am just beginning my piano tuning business and I need
> > >> >>your
> > >> >>help, Can
> > >> >>you give me the names of a couple of people you know that own pianos
> > >> >>and
> > >> >>may need
> > >> >>them tuned"  Once you get them it is simple to call or send a card to
> > >> >>the
> > >> >>referral and say
> > >> >>"I tuned your friend Joe's piano and he suggested I contact you"
> > >> >>When you get good enough to take care of Piano Teachers, ASK FOR a
> > >> >>referral to
> > >> >>their students and give them a bunch of cards. IF YOU DON'T ASK-YOU
> > >> >>PROBABLY
> > >> >>WON'T RECEIVE
> > >> >
> > >> >>Second  nothing takes the place of a cold call.  As you are driving
> > >> >>down
> > >> >>the street and
> > >> >>pass a church or private school, Walk in the door with your card in
> > >> >>hand.
> > >> >>Ask for who
> > >> >>ever is in charge of the music department or pianos tell 
> them what you
> > >> >>do
> > >> >>and ASK FOR
> > >> >>THEIR BUSINESS.  I guarantee you that no other technician has done
> > >> >>that.
> > >> >
> > >> >>Third make up a simple post card with your advertisement on 
> it and mail
> > >> >>it
> > >> >>to all the
> > >> >>churches, nightclubs schools, etc.
> > >> >
> > >> >>Fourth  Take care of your customer like they are GOLD 
> because they are.
> > >> >
> > >> >>If you do these things, you will be further business wise in 1 year
> > >> >>than
> > >> >>most will be in 5.
> > >> >>That is one reason that 20% of the salesforce sells 80% of the
> > >> >>merchandise.
> > >> >
> > >> >>Fifth:  Get Dale Carnagie's book  "How to win friends and influence
> > >> >>people
> > >> >>and practice
> > >> >>what it says.
> > >> >
> > >> >>Sixth:  Do what my kindergarten Sunday School Teacher taught me to do
> > >> >>with
> > >> >>my first
> > >> >>Bible lesson:
> > >> >>             "Do unto others as you would have them do unto 
> you" If you
> > >> >> are running late
> > >> >>for an
> > >> >>              appointment, call them etc. etc. etc.
> > >> >
> > >> >>Good Luck Marshall
> > >> >
> > >> >>Ron May, RPT
> > >> >>Vero Beach
> > >> >>>
> > >> >>> From: "pianotune05" <pianotune05@comcast.net>
> > >> >>> Date: 2006/01/26 Thu PM 10:24:57 EST
> > >> >>> To: "Cy Shuster" <cy@shusterpiano.com>,  "Pianotech List"
> > >> >>> <pianotech@ptg.org>
> > >> >>> Subject: Re: prospecting for customers
> > >> >>>
> > >> >>> Cy,
> > >> >>> Thanks.  Do I need to be a member to access it?  My membership app.
> > >> >>> is
> > >> >>> in
> > >> >>> progress everyone. I"m excited.
> > >> >>> Marshall
> > >> >>> ----- Original Message -----
> > >> >>> From: "Cy Shuster" <cy@shusterpiano.com>
> > >> >>> To: "Pianotech List" <pianotech@ptg.org>
> > >> >>> Sent: Thursday, January 26, 2006 9:51 PM
> > >> >>> Subject: Re: prospecting for customers
> > >> >>>
> > >> >>>
> > >> >>> > Marshall,
> > >> >>> >
> > >> >>> > The PTG has a "Business Resource Manual" that answers many of your
> > >> >>> > questions:
> > >> >>> > https://www.ptg.org/store/product_info.php?cPath=26&products_id=74
> > >> >>> >
> > >> >>> > --Cy--
> > >> >>> >
> > >> >>> >
> > >> >>> >
> > >> >>> > _______________________________________________
> > >> >>> > Pianotech list info: https://www.moypiano.com/resources/#archives
> > >> >>>
> > >> >>> _______________________________________________
> > >> >>> Pianotech list info: https://www.moypiano.com/resources/#archives
> > >> >>>
> > >> >
> > >> >>_______________________________________________
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> > >>
> > >> _______________________________________________
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> > >>
> > >
> > > _______________________________________________
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> >
> > _______________________________________________
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> >
>
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