A good rule..........Whoever requests the service pays the bill. If the customer is sure that the company will pay, they should pay you then re-submit your bill to be reimbursed. -----Original Message----- >From: mps at usol.com >Sent: Nov 2, 2006 9:09 AM >To: pianotech at ptg.org >Subject: Warranty Work Question > >Greetings... > >I am scheduled to repair a piano for a client of mine. I was just >informed by them that it was to be paid by the manufacturer/dealer. I >was contact via phone with the manufacturing company and they have >sent me a form in which to fill out for this repair. >Now the question... >I have a very good business reputation with this client and would hate >to lose them. I am prepeared [even have scheduled a date, (this >Saturday) to make the necessary repairs]. But if the company tells me >they can't pay me after all, I am out the money. If I don't pull through >on repairing this piano, I could potentially damage an otherwise good >business relationship with a client. I am well aware that this is a word >of mouth business. >What would you do? >Also, this warranty form I need to fill out is asking me to make the call >if it is a factory defect or a defect in workmanship of a previous >technician. I DO NOT want to point fingers at anyone! >What is a new technician to do here? So many variables I guess. > >Thank you for your time > >Mark > >Mark's Piano Service >mps at usol.com >
This PTG archive page provided courtesy of Moy Piano Service, LLC