Chris: I get that question a lot. My standard answer is almost always the same. Well(insert 2 seconds of silence here) it did need a tuning. This lets me out of the question and is an honest answer with out getting into all the details. The worse thing ever is when you go to tune a piano that's no longer tunable. I wish I could find an answer for that problem that would not leave the customer unhappy. Luckily I have not found myself in that situation except for one time. After that one time I learned to ask all questions possible and some times listen to the piano over the phone. Man what a bad day that was! So if you come up with a statement that is good for untunable pianos please let me know! ----- Original Message ----- From: "Chris R." <rpsvt at juno.com> To: <pianotech at ptg.org> Sent: Thursday, August 09, 2007 3:11 PM Subject: What to tell clients > > > Lately, after completing a tuning, clients are asking me "How bad > was it?" This seems like a simple question, but how do I tell them that > it sounded disgusting, without implying they had a bad instrument? And on > the other hand if it sounded fairly good, how do I tell them that I hardly > had to move it, without implying my tuning wasn't really needed. This is > what goes through my mind as I fumble to answer. What are your thoughts? > > Respectfully, > Chris Rawson,CPT,RPT > www.key-leveling.com > > >
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