If the piano was bad I say it was sounding pretty ripe, it needed my attention. If it was bad after only 6 months I may use the opportunity to talk about climate control. If the piano wasn't too bad I say the piano did really well, or if it is on a very regular schedule I say that it was about where I like to see it, it was where I would a expect a piano that is regularly maintained to be. Sometimes I will further elaborate that our goal is to keep the piano from getting out of tune so that it is nice anytime you sit down to play, that is why we do it regularly, and our plan is working. Dean Dean May cell 812.239.3359 PianoRebuilders.com 812.235.5272 Terre Haute IN 47802 -----Original Message----- From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of Chris R. Sent: Thursday, August 09, 2007 7:12 PM To: pianotech at ptg.org Subject: What to tell clients Lately, after completing a tuning, clients are asking me "How bad was it?" This seems like a simple question, but how do I tell them that it sounded disgusting, without implying they had a bad instrument? And on the other hand if it sounded fairly good, how do I tell them that I hardly had to move it, without implying my tuning wasn't really needed. This is what goes through my mind as I fumble to answer. What are your thoughts? Respectfully, Chris Rawson,CPT,RPT www.key-leveling.com
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