Is it possible to purchase these anywhere instead of waiting on warrantee replacement? I need a set too! Greg Newell At 08:35 PM 1/17/2007, you wrote: >Hello List. > >I could use some help. As briefly as I can explain, I have a >client with a YC baby grand G150 with expanding brackets. My >original order for new YC replacement brackets was placed on >September 22 2005. In January 2006, I received the order, and >although the invoice correctly stated the short center brackets, I >was sent the incorrect long center brackets. I have been trying for >one year now to correct this order. > >For months, Pam Woods assured me that they were on back order but >coming in "2 weeks", and then Pam left the firm, & referred me to >Kurzweil with a new person's name & number. This person confirmed >my order on several occasions, and promised they were "on the way", >and then he left the firm. > >For the past 3 months, with both an order and confirmation number, I >have been again promised by Ray in Service Dept and YC Technician >Sam that brackets were coming in "2 weeks". Then Ray left the >firm. Then I dealt with Roger, YC Warehouse Manager, who gave me >the same promise. For the past month or so, Angel, the new new YC >contact told me she had the brackets in her hand, and was >overnighting them to me. I've called each day for the last week, >with no responses, and today was told that Angel has left the firm. > >So now I am back to square one, with a client who is ready to sue, >as she hasn't been able to play her piano in over one year. > >Does anyone at PTG have any suggestions, advice, or any names of any >management person at Kurzweil/YC that can help me finally resolve >this big mess?? > >thanks and best regards, >Aart > > >Aart in America Piano Services >Hoboken, N.J. 07030 >201 406 2594 >aartinamerica at optonline.net
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