Wanting to do it right

[Don]

Hi Dean,

And why would any tech want to do work for which he will not be paid?

At 07:09 PM 7/18/2007 -0400, you wrote:
>Speaking also as a tech who used to work for a dealer doing what you are 
>doing, I know many times I would have to "eat" work just to make things come 
>out all right for the customer and the dealer. If I did $40-$80 worth of 
>extra, I could usually slip an extra $10-25 charge onto the dealer's bill 
>without asking permission. Just note on the invoice the time it took, your
>regular rate,  and the dealer's maximum discounted rate. Explain that the 
>work had to be done. You get a little money for your efforts and the pill 
>isn't quite as bitter.
Regards,
Don Rose, B.Mus., A.M.U.S., A.MUS., R.P.T.
Non calor sed umor est qui nobis incommodat

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