In my (probably biased) view, the zero friction Steinway is recommending now is their new Teflon. In about 12 years they'll quit recommending it. To get the repetition lever spring adjusted exactly (support the hammer but not make it jumpy) without an adjustment screw is too time consuming to contemplate. On the warranty, I'd tell the customer that in my opinion it is a warranty issue and have them contact the store or Steinway & Sons. They are the principals in that fight. If you try to referee it you could get on the bad side of both the customer and the store. When the customer and the store finish their fight you can go back to being the good guy. dave David M. Porritt, RPT dporritt at smu.edu -----Original Message----- From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of David Renaud Sent: Wednesday, November 07, 2007 8:54 AM To: Pianotech Subject: New Stein. A loose hammer flanges Steinway A is less then 1 year old. Rep. problem, on fast playing, trills some note fail. regulation is technically correct by specs. 20 swings plus on hammer flanges. Rep. springs are loose enough not to cause jumping hammers. Not tight enough to support the window. Tightening the spring even very little makes the hammer jump. Blown out flanges make for a very small window of opportunity for the rep spring to interact properly. Questions 1) Should the flanges blow out so quickly.....or rather is this common on the new Steinway. Note: this is a serious player that can really play difficult material. 2) Should this be a warranty issue, or is this considered grey area to negotiate with the store. 3) When examining pinning issues. What effect on touch, response, rep. would you expect from other pinning issues....loose wippen, rep lever, jack. I do not normally look at these, but in this case I think I should investigate deeper. Thank You David Renaud Be smarter than spam. See how smart SpamGuard is at giving junk email the boot with the All-new Yahoo! Mail. Click on Options in Mail and switch to New Mail today or register for free at http://mail.yahoo.ca
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