Steinway action noise

[BobDavis88 at aol.com]

In a message dated 11/16/2007 7:43:04 PM Pacific Standard Time, 
deanmay at pianorebuilders.com writes:

>>They have paid for something they didn't get. 
Actually, they got everything they paid for. They awarded the bid to a cheap 
price and that is precisely what they got. Don’t place all the blame on the 
tech.  


Dean, 
 
It isn't a matter of blame, but of responsibility. We have all done work for 
which we were not ready. It's a way to gain experience, but we pay a price one 
way or another; either in extra time on the job, having to re-do the work, 
having to hire an expensive consultant to help us, or, worst, in damage to 
reputation. 
 
Price competition is the basis of our economy. If I charge more and don't 
differentiate my work from the person who works for less, I'm going to lose the 
job. I'm sure the tech didn't say, "I'll charge $x,xxx and return an action 
that doesn't match either the original design, objective manufacturer's 
specifications, or subjective performance qualities that your musicians expect, and 
that other technicians can produce." He might have done his absolute best, but it 
doesn't appear to fulfill either the explicit or implicit requirements of 
this job. The school may have learned the same lesson that we as techs learn when 
we buy a cheap tool, expecting it to perform like a more expensive one; but I 
still suspect they were promised more than they were provided. This is not a 
case where tiny details of regulation are a matter of preference; it appears 
to be a case where objective criteria of function were not met.
 
Finally, I really don't mean this as a lambasting of the technician. When we 
work for accomplished musicians who require a machine matching their skill 
level, we meet their expectations or we don't. If we don't, we pay. No moral 
judgment here; it's just one of the realities in any skilled profession.
 
Cordially,
Bob Davis



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