Mathew Tom has a great category of 'inactive'. As you give the estimate try to suggest several options for the repair. Definitely ask your customer to pass on your name for service to the piano after it is moved. It will need tuning ! Additionally the estimate can show what is possible with a quick fix, and the buying party what you can do to put the piano into good repair. I charge by the hour, as it is possible for the consulting to go on for a very long time. Joel Joel Jones, RPT Madison, WI On Aug 1, 2008, at 7:53 AM, Tom Servinsky wrote: > I have to categories of clients in my database: active and inactive. > Those I see on a regular basis get put on the active list, those who > stand me up on repeated occasions get put in the inactive list. Who > knows if down the road an inactive client has a rude of an awakening > and becomes a good customer. Keep your options open. It's all about > establishing and maintaining a good clientele which can be trained to > abide by your rules of doing business. > Tom Servinsky >> ----- Original Message ----- >> From: Matthew Todd >> To: Pianotech List >> Sent: Friday, August 01, 2008 8:29 AM >> Subject: Re: No- shows..... again >> >> I will be going this afternoon to evaluate a piano. The lady wants >> to sell it, but it needs work first, so I will be giving her an >> estimate. >> >> Do you keep these clients in your database, even if you may never see >> her again? And if you do, how long before she, or any customer for >> that matter, is removed? >> >> Matthew >> >> -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: text/enriched Size: 2649 bytes Desc: not available Url : https://www.moypiano.com/ptg/pianotech.php/attachments/20080801/b7659c3b/attachment.bin
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