Customer Complaint on Tuning

[Richard Brekne]

Terry, others

I have to disagree with advice going along the lines of refunding the 
ladies money.  This just amounts to appeasement of a sort I don't allow 
for in my business.  If a customer can show any reasonable grounds for a 
refund then thats one thing but if not (and I dont see the customer has 
in this case) then a refund is just encouraging abuse.   I understand 
the sentiment, dont get me wrong.  Wash ones hands and get out clean as 
it were.... but you don't come out clean really. 

Keep your honestly earned money and just tell her politely to use 
someone else next time.

Cheers
RicB