Customer Complaint on Tuning

[Diane Hofstetter]

I've worked on two assumptions:

1.  The customer is always right.
2.  The customer is frequently uneducated.

I think for most people "Tune the piano."  means "Make it sound good."  For piano technicians, "tune the piano" means stretch (or relax) the strings, set the pins, etc. until the beats are arranged properly, and the pitch is +/- 1 cent in the middle of the piano with a possibility of .01cents with the use of an ETD as proof.

Therefore, if the piano doesn't "sound good" to the customer, as far as she is concerned, it isn't "in tune", even if we can show that it is.    So, the next problem is to find out why it doesn't sound good to her.

This is where the real art of our profession comes into play.  Everything sounds different to different people.  To me, making my customer happy with her piano is what makes my job fun.

Diane



Customer Complaint on Tuning
Jon Page jonpage at comcast.net 
Sat Aug 16 05:56:23 MDT 2008


 *   Previous message: Seiler is insolvent 
 *   Next message: Customer Complaint on Tuning 
 *   Messages sorted by: [ date ] [ thread ] [ subject ] [ author ]

________________________________


>Keep your honestly earned money and just tell her politely to use
>someone else next time.

If she's dissatisfied, she will be whether you refund or not. If she is going
to speak disparagingly of you, she will whether you refund or not.

People already might know that she does not have both oars in the water.

A refund would be construed as an admission of sub-par work, more so than
customer appeasement.

When you walk into someone's home you do not know what you will run into.

Remember these two quips:
No good deed goes unpunished
The more you bend over backwards, the more they take advantage (rephrased)

Illagitime non carborundum
--

Regards,

Jon Page
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://www.moypiano.com/ptg/pianotech.php/attachments/20080816/6a26f555/attachment.html


Diane Hofstetter