[pianotech] Satisfied but persistent customer question

[David Andersen]

Bingo. D-Love: fountain of wisdom.
DA

On Dec 28, 2008, at 11:09 AM, David Love wrote:

> If you don’t want people addressing your business then don’t post  
> your business on the list.  I used your post as a springboard  
> because it related to the overall issue of how to deal with problem  
> pianos and what technician’s should feel responsible for and willing  
> to sacrifice in terms of providing service.  I would not make two  
> trips for the price of one to a customer on a regular basis and  
> would not recommend it if someone were asking me.  Since you offered  
> this as an acceptable arrangement in the context of the Kawai, I  
> felt it was fair game to offer a different opinion.  I’m sorry that  
> you took it personally.   A little less egocentrism would be good  
> here.  The issue is not really about you but the situation in  
> general.  As I said, I don’t really care what you decide to do in  
> any particular case.  You can work for free as far as I’m  
> concerned.  But I wouldn’t generally recommend it as a strategy for  
> others.  Just my opinion ymmv.
>
>
> From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org]  
> On Behalf Of Keith McGavern
> Sent: Sunday, December 28, 2008 10:48 AM
> To: pianotech at ptg.org
> Subject: Re: [pianotech] Satisfied but persistent customer question
>
> David,
>
> I feel I handled your comments quite adequately. You just went some  
> place that was none of your business.
>
> Keith
>
> On Dec 28, 2008, at 12:38 PM, David Love wrote:
>
>
> My post represents my opinion for general situations such as this.   
> When you post something you open it up for comment.   How you choose  
> to handle it is, of course, up to you.
>
> David Love
> www.davidlovepianos.com
>

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