Rebuilt piano warranty

[Mike Spalding]

Michelle,

I have not offered a written warranty, nor have any customers asked for 
one. At point of sale, it seems that reputation, references, and 
personal chemistry/trust are more important. That being said, I do back 
up my work aggressively. If they're not calling me for regular tunings, 
I call them. "Tuning" appointments are scheduled to allow extra time, 
and I spend that time making sure that everything is OK, and fixing any 
little thing that might go wrong, including re-regulating as action 
parts go through their initial compression and settling in. It's almost 
always minor, like blow distance, noisy springs, you get the picture. 
Which reminds me, I've got one potentially big one, a new damper lift 
tray that disassembled itself, which I will ask the list about in a 
separate post.

Mike

Michelle Smith wrote:
>
> Hi all. I’m interested in what kind a warranty (if any) you offer with 
> your rebuilt pianos. Is it for a particular period of time, types of 
> service, etc.
>
> Thanks!
>
> Michelle Smith
>
> Smith Piano Service
>
> Bastrop, Texas
>