Find out if they need a piano tuning. If they do, remove it for free. If it is a good customer, and you are passing near, then I would do it for free. If any work is involved, such as removing action in a grand, then a service call is a legitimate charge. My service call is my hourly charge. ----- Original Message ----- From: Matthew Todd To: pianotech at ptg.org Sent: Sunday, November 16, 2008 6:09 PM Subject: [pianotech] Service Call What is the ethical way and amount to charge a service call to a client who has has lost something through the fallboard and you are called to remove it? I know of a tech who charges $120 per tuning, and his minimum service call is $120. Removing an object that has fallen in the piano takes fives minutes, or less! What is the correct approach to fairness on me and my client? TODD PIANO WORKS Matthew Todd, Piano Technician (979) 248-9578 http://www.toddpianoworks.com John M.Ross Windsor, Nova Scotia, Canada. -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech_ptg.org/attachments/20081116/05ce335d/attachment.html>
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