In this economy, we may be hearing this a lot more... '-[ I tell them I can remind them again in 6 months if they like and sometimes that works...no good talking with husband...hold out for the Mrs. Maybe ask for her? If you call during the day you are more likely to be able to leave a message on the machine... David Ilvedson, RPT Pacifica, CA 94044 Original message From: "Matthew Todd" To: pianotech at ptg.org Received: 11/24/2008 3:29:13 PM Subject: [pianotech] Keeping in touch with clients My method has been, send the cards out one month before the six month interval, then, if I don't hear from them, I call them the week their tuning is due. I have been getting several "If we need you, we'll call you". I have quite a few Asian clients, and a lot of the "don't call me, we'll call you's" come from the dad, who hasn't even met me from before. I called one of them just last week asking for his e-mail address for my records, and he snapped back "What for? Why you need my e-mail? We have problems with e-mail. It's not safe." Anyway, does anyone else use that system to keep in contact with their clients and to keep your name on their minds? I do have some clients that make it very clear they only want an annual tuning. I just make a note in their file for that. But I feel, if I want to have a full time business, I will need to be just a little aggressive with this procedure, i.e. send postcards, then call. If they decline and I don't hear from them, then send out another postcard five months down the road with a follow up phone call. Persistance is a key here. I also have a slight fear of rejection, but I am realizing that this business will be a good way to help me overcome it. Thoughts anyone? TODD PIANO WORKS Matthew Todd, Piano Technician (979) 248-9578 http://www.toddpianoworks.com -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech_ptg.org/attachments/20081124/284b5964/attachment-0001.html>
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