While there probably isn't much you can do for all the reasons cited you can reduce the maximum achievable force by increasing the let-off (but only slightly as it will impact pianissimo playing too much), shortening the blow distance and reducing the dip. Since the hammers on these pianos are also quite hard you need to make sure that the hammers are properly voiced which means needling the shoulders to create some give (as opposed to just softening the strike point. The former will create a more flexible hammer, the later will just create a softer tone but not a more flexible hammer which will result in the pianist trying to play harder and in the process breaking even more strings. If you could talk him into changing hammers to something a bit kinder and gentler that might also help. And if that fails you could always charge him $100 per broken string. That might inspire him--of course, it might also inspire him to get another tech. David Love davidlovepianos at comcast.net www.davidlovepianos.com
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