Dampp Chaser Problem???????

[Marcel Carey]

Hello Marc,The only time I was told about this problem, the customer had used comercially available water treatment. Dampp Chaser are formal about this and warns that if anything else than their water treatment is used it could cause great damage to the piano.Marcel Carey, RPTSherbrooke, QC > Hi list,> > I have a new customer with a Kawai RX-3 equipped with a Dampp Chaser with> the model H-4 controller. The piano is about 3 years old. As I opened the> lid to tune, I noticed rust on the tenor strings, and as looked closer, all> of the bass strings had discolored from what seems to be a serious humidity> problem. There was rust on almost all of the strings, and the tuning pins> had discolored in the bass section.> > I crawled under the piano and saw that all of the plated steel brackets were> rusted along with all of the screws used to hold the wiring. Even the steel> rod (that goes through the soundboard) from the bottom was totally rusted.> Even the brass cap was discolored.> > I immediately emptied the tank and unplugged the system. They will call the> dealer and see what they can do as far as warranty from Dampp Chaser or from> the dealer.> > Have any of you encountered such a problem with a Dampp Chaser? Does> theirwarranty cover the replacement of strings etc...> > Thanks,> > >      > PIANO LANCO> Marc Lanthier> 514-770-7438> 1-877-PIANO10> info at pianolanco.com> www.pianolanco.com > > 
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