[pianotech] Saturday Appointments

[Gerald Groot]

Hi Ed,

 

I too refuse to work Saturdays (for the most part) EXCEPT for my college and
emergencies required by them and possibly a few of my regular churches.
I.e., a concert tuning required that Saturday, or for some special needs for
a church or a sticking key before a performance or something like that.   

 

I agree with your sediments completely otherwise.  Once you say yes, from
that point on, people expect it.  Especially if we don't charge extra for
weekend work.  I'm usually booked far in advance so I can't just take a day
off the following week because it is already scheduled.  

 

I have often over the years - after all, plumbers, electricians, furnace
companies, consumers electric and the list goes one - told clients that if I
were to come on a Saturday, it is considered over time, therefore, time and
a half or more.  I don't do this for my college however.  I charge my
regular rate for them because they amount to about 25 - 30 % of what I do so
I can cut them a break.  

 

If someone doesn't want to pay extra for Saturday work then it's no skin off
from my back.  I will often sub-contract the work out as well to another
technician that is willing to work on a Saturday for a lower cost so I can
make something on then too.  As mentioned, I do all of the billing so my
name remains on record, not theirs.  After all, any business owner makes
some profit off from any sub-contract work they send out.  If not, IMHO,
they should.  

 

Jer

 

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Ed Sutton
Sent: Saturday, August 01, 2009 11:03 AM
To: Pianotech List
Subject: [pianotech] Saturday Appointments

 

I'm considering establishing a policy of "No Saturday Appointments."

It began as a favor to a customer who lived nearby, when they both began
working away from home weekdays.

Once you make a Saturday appointment, you have a customer who will demand
Saturday only appointments, and it doesn't take very many of those to claim
most (soon all) available Saturdays.

How have others dealt with this?

Ed S.



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