Hi Tom, nice to see your name! Tom said: 20% of my tunings are done with no one home, and most of those with no one to greet me. Even some brand new customers. ---Tom Gorley Probably my all-time favorite customer was a man who gave me directions as to where to find his key and where the piano was. On the piano was a note to "please lighten the touch to be 1/4 of what it is". I met him for the first time when he got home from work that evening. I was only about half done, but had to put the piano back together to get out of the mountains and back home before the storm got too bad. While I packed my tools, he doodled on the piano. The phone rang, it was my mother, worrying about my safety. I heard him say "Yes! your wonderful daughter is here!" I did everything for his piano for the next 22 years, until he died. It was one of the richest learning experiences of my life and we also became good friends.----Diane Hofstetter
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