[pianotech] i'll take a pass

[David Love]

Here's where I may make an exception with fees.  If the piano is a disaster
throw away I don't charge them.  I figure they've had enough bad news for
one day.  Often they end up offering to pay something anyway.  I have, in
fact, decided I didn't want to work on something when I suppose I could have
but saw a potential can of worms that I didn't want to open.  There I don't
feel comfortable then charging them since the decision to walk away was
mine.  I do, in such cases, try to convince them that another piano might be
the best route and offer to assist them in such an acquisition.  For that
service I will charge a fee.  I've earned many long term customers (now with
better pianos) who are grateful that they didn't go down a road that cost
them dearly for an ultimately poor result.    

 

David Love

www.davidlovepianos.com

 

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Marcel Carey
Sent: Saturday, August 22, 2009 4:19 AM
To: Pianotech List
Subject: Re: [pianotech] i'll take a pass

 

Make sure you also add within that phone call appointment that "If I find
the piano can't be tuned, there will be a fee for my time and the evaluation
of the piano" and let them know this fee in advance.
I've forgotten to do this on a few occasion and refused to work on the old
klunker and had a few that were reluctant to pay me for the visit.
 
Marcel Carey
 



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