[pianotech] Freight Damage to New Piano

[Israel Stein]

Robert and all,

Large piano dealerships often have contractors who are very experienced 
in polyester repair - since new pianos often get "dinged" on trucks and 
in showrooms but still have to look perfect when they are put on sale 
and after delivery. I watched very good results achieved by such experts 
both here in San Francisco and back in Boston when I lived and worked 
there. All three of these fellows  had been sent for specialized 
polyester finish repair training by these dealers, and were able to 
restore extensively damaged polyester rims and panels to like-new 
appearance. So if there is a major-brand new piano dealer in your 
vicinity, you should contact them for a referral - they may just have 
such a polyester repair person as a steady contractor.

The caveat is that this is painstaking, time-consuming work and is quite 
expensive. So it may be cheaper to order replacement parts from the 
manufacturer. If this is an insurance claim, you should price both 
options -and submit the cheaper one to the insurance company, and 
perhaps cite the more expensive one for comparison purposes (insurance 
company bureaucrats like to have that sort of information on estimates 
for covering cover their rear ends on "due diligence".)

Israel Stein