[pianotech] Door open, but customer not home - what would you do?

Joseph Rosenberg rosenbergpiano at gmail.com
Wed Jul 15 10:27:03 MDT 2009


I made an appointment with a customer that was 90 miles / 2 hr. drive (one
way) from me.
I called before I left to confirm that someone would be there, and they said
they would be there.

When I got there, the gate opened up to let me in. There were two cars out
front. The front door was open, the screen door was ajar, and there was a TV
set on very loudly. A dog barked for a few minutes, and then was quiet.

I rang the bell a number of times, knocked on the door, yelled inside,
walked around the house to see if they were outside, called their phone but
got a voice mail.

After about 15 minutes, I walked around to a side door that was open. The
piano was right there. I went in, kept yelling "Hello", and proceeded to
tune the piano.

As I was finishing the tuning, the customers came home. They didn't say
anything about me being in the house alone, or who let me in.

I'd like to know what other tuners would do in this situation.

Thanks.

Joe Rosenberg
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