[pianotech] Door open, but customer not home - what would you do?

[James Grebe]

Same thing
James Grebe
Piano Tuner-Technician
Creator of Custom Caster Cups
www.grebepiano.com
1526 Raspberry Lane
Arnold, MO 63010
(314) 608-4137
----- Original Message ----- 
From: "Joseph Rosenberg" <rosenbergpiano at gmail.com>
To: <pianotech at ptg.org>
Sent: Wednesday, July 15, 2009 11:27 AM
Subject: [pianotech] Door open, but customer not home - what would you do?


>I made an appointment with a customer that was 90 miles / 2 hr. drive (one
> way) from me.
> I called before I left to confirm that someone would be there, and they 
> said
> they would be there.
>
> When I got there, the gate opened up to let me in. There were two cars out
> front. The front door was open, the screen door was ajar, and there was a 
> TV
> set on very loudly. A dog barked for a few minutes, and then was quiet.
>
> I rang the bell a number of times, knocked on the door, yelled inside,
> walked around the house to see if they were outside, called their phone 
> but
> got a voice mail.
>
> After about 15 minutes, I walked around to a side door that was open. The
> piano was right there. I went in, kept yelling "Hello", and proceeded to
> tune the piano.
>
> As I was finishing the tuning, the customers came home. They didn't say
> anything about me being in the house alone, or who let me in.
>
> I'd like to know what other tuners would do in this situation.
>
> Thanks.
>
> Joe Rosenberg
>