[pianotech] Door open, but customer not home - what would you do?

paul bruesch paul at bruesch.net
Thu Jul 16 07:40:07 MDT 2009


The only slow-pay customer I've had in my five years of tuning was a
not-home situation.

I arrived on time, rang the bell, no answer. Called the 715 area code
(Wisconsin) work number, asked for Jason. Jason says "What house, what
piano?" (I had dialed 415 and was talking to a Jason in San Francisco!!)

Redialed, correctly this time. Jason says "My wife's not there? Go ahead in,
those barking dogs are locked in a different room." So I go in, tune the
piano, two pitch corrections (it was wildly out of tune, some unisons out by
a semi-tone, some notes near-pitch, others two semi-tones flat.)

Jason called back (to my cell) just as I was finishing up. "My wife's not
back yet? OK, just leave your invoice and we'll get a check right out to
you."

Several phone calls (e.g. "My wife didn't mail that out?") and Several Weeks
Later, I received a check in the mail. Called his bank and verified that it
was good, then immediately drove 15km to the nearest branch to get cold,
hard (OK, folding) cash in my had while I knew I still could.

I'm just waiting for him to call me to come tune it again. I do believe I
will politely decline.

Paul Bruesch
Stillwater, MN

On Wed, Jul 15, 2009 at 12:56 PM, Matthew Todd <toddpianoworks at att.net>wrote:

> Kinda risky too if he finished tuning and they still weren't home to pay.
>
> ***TODD PIANO WORKS*
> Matthew Todd, Piano Technician
> (979) 248-9578
> http://www.toddpianoworks.com
>
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