Matthew - Just another opinion here. I think the fact that you're unafraid to ask questions is great. It's been my observation that people who think they know it all, seldom do. If you have researched a topic, don't be afraid to try a new repair. My only recommendation would be to be up front with the customer. Explain that this is a new procedure to you, but that you're willing to try and will do everything in your power to get it right. Tell the customer that if they prefer to find someone more experienced in the matter, you will not consider it a slap in the face. Offer to do the repair at a deep discount in comparison with whatever the going rate seems to be, or even at no cost except materials, just to gain the experience. As far as the prevelance of bird cage actions, they must be in greater abundance in some areas of the country than others. I've got around 900 active customers in my data base, and have been in business in this area since the early 1970's, but have yet to come across a bird cage action! If a customer wanted someone with experience in these parts, I would tell them good luck - better look for someone who hails from another part of the country. Keep on with what you're doing. Your quest for knowledge is admirable. Chuck -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20090723/1022c398/attachment.htm>
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