<< I called the supply house, who told me that strings were not made by them, but by the string maker they contract with whose guarantee to replace defective strings is only six months long. I now have a customer with a piano that has 8 out of 10 monochords needing to be replaced. It is my belief that it is the supply house's duty to replace these defective strings, as it is the business that I bought them from. If a part that I install fails, I wouldn't tell my customer to call my supplier to complain - I am the guarantor. I feel that my supplier should replace these strings without a charge. Of course, the labor to install and retune the strings I will have to eat myself. >Any feedback on this situation would be appreciated. >> Yes, and for all of us, too. You have received some faulty strings, assuming you didn't damage them upon installation. Who is the supply house that is refusing to replace them? If this is their bass string policy, I am certainly interested in finding out before I might order strings from them. Regards, Ed Foote RPT http://www.uk-piano.org/edfoote/index.html www.uk-piano.org/edfoote/well_tempered_piano.html <BR><BR><BR>**************<BR>A Good Credit Score is 700 or Above. See yours in just 2 easy steps! (http://pr.atwola.com/promoclk/100126575x1221322931x1201367171/aol?redir=http://www.freecreditreport.com/pm/default.aspx?sc=6680 72&hmpgID=115&bcd=May5509AvgfooterNO115)</HTML>
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