Well, first, I'd like to say, so, who's perfect? All of us makes a mistake at some time or another... :-) That said, I've worked with Mapes for years now. Whenever I need a string replaced or a set of them, I always go to them for it. So far, I've never had a problem with them unless it was something THAT I screwed up by measuring or writing it down incorrectly. Otherwise, their service has been impeccable. I can call in string dimensions and they make them accordingly. No change in site for me... My 2 cents worth. Jerry Groot RPT -----Original Message----- From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of Greg Newell Sent: Saturday, May 09, 2009 9:49 PM To: pianotech at ptg.org Subject: Re: [pianotech] String Guarantee Issues Mike, I can't understand why you had this problem. I've been ordering custom sets from Mapes with absolutely no problem. I simply send them my spreadsheet and they send me the set as I have calculated them. They don't try to change anything unless they ask me first. The set comes to me reasonably close to exactly what I ordered. (I sometimes mess up what's possible vs. what I want given available wire sizes.) They have never told me "samples or nothing" but have been rather accommodating all around. I've had considerably different results with others and unless something drastic changes, I see no reason to switch. Greg Newell Greg's Piano Forté www.gregspianoforte.com 216-226-3791 (office) 216-470-8634 (mobile) -----Original Message----- From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of Mike Spalding Sent: Saturday, May 09, 2009 1:52 PM To: pianotech at ptg.org Subject: Re: [pianotech] String Guarantee Issues Patrick, I'm not Dean, but let me tell you why I made the same switch: 1. When I reached the point in my explorations of rescaling that I wanted to specify the dimensions of a set of bass strings, Mapes became uninterested in selling to me. Samples or nothing. 2. Mapes had been doing a good job on single replacement string orders, but one time messed up on the winding length. In order to get a free replacement, they insisted I ship the faulty string back at my expense. Even the least expensive source of bass strings isn't a bargain. Might as well pay enough to get good service. Mike _____ avast! Antivirus <http://www.avast.com> : Outbound message clean. Virus Database (VPS): 090509-0, 05/09/2009 Tested on: 5/9/2009 10:19:37 PM avast! - copyright (c) 1988-2009 ALWIL Software.
This PTG archive page provided courtesy of Moy Piano Service, LLC