I haven't sent Mapes any spreadsheets, but I do give them the dimensions for single strings and usually have no problems...and they are quick...certainly, I have had an occasional screwup...do the users of Arledge and others never have problems? David Ilvedson, RPT Pacifica, CA 94044 ----- Original message ---------------------------------------- From: "Greg Newell" <gnewell at ameritech.net> To: pianotech at ptg.org Received: 5/9/2009 6:49:07 PM Subject: Re: [pianotech] String Guarantee Issues >Mike, > I can't understand why you had this problem. I've been ordering >custom sets from Mapes with absolutely no problem. I simply send them my >spreadsheet and they send me the set as I have calculated them. They don't >try to change anything unless they ask me first. The set comes to me >reasonably close to exactly what I ordered. (I sometimes mess up what's >possible vs. what I want given available wire sizes.) They have never told >me "samples or nothing" but have been rather accommodating all around. I've >had considerably different results with others and unless something drastic >changes, I see no reason to switch. >Greg Newell >Greg's Piano Forté >www.gregspianoforte.com >216-226-3791 (office) >216-470-8634 (mobile) >-----Original Message----- >From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf >Of Mike Spalding >Sent: Saturday, May 09, 2009 1:52 PM >To: pianotech at ptg.org >Subject: Re: [pianotech] String Guarantee Issues >Patrick, >I'm not Dean, but let me tell you why I made the same switch: >1. When I reached the point in my explorations of rescaling that I >wanted to specify the dimensions of a set of bass strings, Mapes became >uninterested in selling to me. Samples or nothing. >2. Mapes had been doing a good job on single replacement string orders, >but one time messed up on the winding length. In order to get a free >replacement, they insisted I ship the faulty string back at my expense. >Even the least expensive source of bass strings isn't a bargain. Might >as well pay enough to get good service. >Mike
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