I would have had a conversation with the dealer about how you made the sale for him to your customer. I would have a problem with losing my customer for his sale... David Ilvedson, RPT Pacifica, CA 94044 ----- Original message ---------------------------------------- From: "David Love" <davidlovepianos at comcast.net> To: pianotech at ptg.org Received: 10/2/2009 5:45:18 PM Subject: Re: [pianotech] Warranties > >Again, this isn't exactly the situation. I'm not talking about a warranty >situation (the piano needing warranty repairs) where the issuer of the >warranty, as Israel pointed out, needs to be given the option to take care >of it and therefore can choose who that person is that does the repair. >This is a case of voiding a warranty by virtue of having someone else tune >the piano when nothing yet has gone wrong. > >David Love >www.davidlovepianos.com > > >Baldwin did it for years, sort of. I live in a 2 store town and whenever I >ran across a warranty issue on a Baldwin(back when Baldwin was Baldwin)if I >wasn't working for the dealer or hadn't been to "Baldwin school" I had to >turn it over to the dealer. >After I went through this a few times I just referred the customers to the >dealer when I ran across a warranty problem because I wasn't going to waste >my time with the run around from Baldwin. I also wasn't going ot jack up my >phone bill, for years they refused to have a toll free number for technical >service, you had to call them on your dime. > >Mike >-- >I intend to live forever. So far, so good. >Steven Wright >Michael Magness >Magness Piano Service >608-786-4404 >www.IFixPianos.com >email mike at ifixpianos.com
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