David, Since you inspected the piano, and recommended its purchase, would you not be prepared to cover the warranty yourself, thus keeping the tuning customer? > Case in point is that I inspected a piano for a customer at a dealer (this > is now some months ago), gave it the thumbs up, and the dealer, knowing > full well that it was a long term customer of mine, knowing that I > encouraged the party to go ahead with the purchase, sold the piano with > just such a warranty. Of course, it puts the customer in the awkward > position of having to choose between buying the piano, which they wanted, > being loyal to me (we’ve had a relationship for many years) or risking > voiding the warranty. The goal for the dealer was to keep the servicing > “in the family†as it were. Another tech told me that such a contract
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