I have my 11 yr. Old daughter call the day b4 To confirm, they love it and she gets $3 a day. Rick Ucci/ Ucci Piano On Oct 7, 2009, at 7:51 AM, "Gerald Groot" <tunerboy3 at comcast.net> wrote: > As much as I dread doing this, I always call them all the night > before to remind them even if they were only scheduled 2 weeks ago. > I'd rather have them cancel then than to drive all the way there and > find nobody home or a house for sale. > > > > Jer > > > > From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] > On Behalf Of wimblees at aol.com > Sent: Tuesday, October 06, 2009 11:32 PM > To: pianotech at ptg.org > Subject: Re: [pianotech] Scheduling > > > > Matthew > > > > I had never done pre-scheduling before I came to Hawaii,until I > bought the client list from the widow of a tuner. He had his > customers "programmed" to where they were insisting to pre-schedule, > not just 6 months ahead, but even a year ahead. I've been doing this > now for 2 years, and it's great. Before I leave, I get out my palm > pilot and schedule the next appointment, and write it on the tuning > ticket as well. When I get home, I've created a spreadsheet on which > I keep track of all my pre-schedules. I also have programmed my data > base to show me which customers are pre-scheduled. Then by about the > 15th of every month, I look at my calendar/palm pilot, and cross > reference that with my spreadsheet and database. I send out a > reminder card 2 weeks before the appointment to remind my customers > I'm coming, giving them a chance to cancel or change the appointment. > > > > No, it's not fool proof. Some customers will call to cancel. Some > will re-schedule. Some will totally forget to call me, and won't be > home. I had one the other day, after I showed up, say. "Oh, I'm > sorry, I forgot to call you to tell you not to come. I don't need it > tuned". And when I got to one house a couple of months ago, there > was a for sale sign in front of the house, and the house was empty. > But, by the same token, I've had customers call me 3 or 4 months > ahead of schedule to re-schedule to another day, because they knew > they were going to be busy, or off island, for the day I was > supposed to show up. > > > > So while it may be a hassle for some customers, and for you, to keep > it all straight, for the most part it works great. Most of my > customers are home, and they appreciate not only the post card, but > also that I am conscientious enough to make sure their pianos are > kept in tune, even though some of them don't even play it any more. > > Almost two thirds of my customers are pre-scheduled for either 6 > months or a year. This month alone, I have 32 appointments already > scheduled. > > Wim > > > > -----Original Message----- > From: Matthew Todd <toddpianoworks at att.net> > To: pianotech at ptg.org > Sent: Tue, Oct 6, 2009 5:03 pm > Subject: [pianotech] Scheduling > > I would like to get everyone's input on scheduling appointments six > months out before leaving the customer's home. I just scheduled a > few this past week. I don't want to do too many until I get a feel > for this method. On one hand it can be good because you have that > time slot taken. But on the other hand, how often would a customer > call to cancel right before the appointment, creating a hole? I > guess there is no way to know, which is why I only did a few. > > > > Just wondering who has had success with this, and who hasn't. > > > > Thanks! > > TODD PIANO WORKS > Matthew Todd, Piano Technician > (979) 248-9578 > > http://www.toddpianoworks.com > > > > > > avast! Antivirus: Outbound message clean. > > Virus Database (VPS): 091006-0, 10/06/2009 > Tested on: 10/7/2009 7:51:29 AM > avast! - copyright (c) 1988-2009 ALWIL Software. > > -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20091007/cd0b6d0c/attachment.htm>
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