> >I am more than a little disgusted that I am responding to the recent thread. > >To be clear to all, I would first come to Jane Jones defense, and state >publicly that she has followed company policy, and has even bent the rules >to try and satisfy the individual in question. > >1. Fact. No pre authorization was either sought or given to this >individual to do work on our company's behalf. >2. Fact. We received an invoice for 3hrs labour no description of what >was done. Just pay me for 3hrs work. We will happily post a copy of the >invoice since this persons idea of truth is different than ours. >3. Fact. Both Jane Jones and I have received email containing foul and >abusive language. This is not the way to get problems resolved. True >professionals do not behave in this manner. >4. Fact. We have issued a cheque for this unauthorized work, despite the >abuse we have received. The dealer has been made aware of the problem, >and will be sending a professional technician to fix the problem. > > >Now to be clear on how we need to do business: > >1. Warranty repairs should be first reported to the selling dealer, and >local authorization for the repair is given. An estimate of what the >charges are going to be should be furnished at the time. >2. We accept that not all dealers are cooperative, and we will be happy >to receive your request directly. We will need the selling dealers name, >model and ser. number of the unit being worked on. >3. We will require an estimate of the cost so we can authorize the >work. In some cases it is cheaper for us to replace a piano. Re pinning >for loose tuning pins is an example. We have had estimates as high as >$4000.00. We are not in the business of paying some one to learn. >4. The invoice should include the following: Model, Serial number. Date >of authorization, Work done, Date of work completed. >5. We generally clear all out standing invoices each Friday, unless Jane >is away, or there is missing information. >6. We are more than willing to work with any technician to help our >dealers and customers. >7. We pay a fair hourly amount, that a well trained tech can accomplish a >given task. > > >Samick has made a major investment in the technical community, and all we >ask for in return, is some respect and some cooperation. This will change >if PTG condones the type of action that has been taking place. On a >personal note, I will have no part of an organization that fosters this >type of false thread. > >Yours Respectfully >Roger Jolly >Director of Product Development. >Samick Music Corp. > >
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