Thank you Paul and Diane for your comments. As I have stated in an earlier post, perhaps we can make this unfortunate incident a learning experience, for all parties involved. Roger has sent out Samick's procedure of handling warrantee issue. If other manufacturers are on line, would it be possible for you to also post step by step procedures on how to work for you. And above all, will all of the manufactures please inform your dealers, so that they are also on the same page. Wim -----Original Message----- From: PAULREVENKOJONES at aol.com To: pianotech at ptg.org Sent: Thu, Oct 29, 2009 5:01 pm Subject: Re: [pianotech] Procedure manual for working with manufacturers AND dealers Diane: Well-spoken. It is a topic in our 10-week business course here at CSPT. We now have another case study, not that we didn't before (don't we all?). Also, I made a significant attempt about 18 years ago to put together a Chicago metropolitan area Technicians/Dealers/Manufacturers roundtable. It went nowhere because of lack of interest and, primarily, fear on the part of the dealers in the area, many of whom are now gone. The interlacing of the three is crucial to our declining industry. While the recent terribly inappropriately expressed and mis-placed communications are unfortunate, they are illustrative of a gap in our general way of doing business. If the PTG, either nationally or locally, can do anything to mitigate the raw edges, more power to them. Paul In a message dated 10/29/2009 9:47:08 P.M. Central Daylight Time, dianepianotuner at msn.com writes: The recent thread with much vindictiveness--and I must say, some wonderful, well thought-out replies from a number of our colleagues, may well give us the impetus to create a much needed new area of concentration of knowledge in our industry. Classes abound on how to do the mechanical repairs and tunings, but few, if any, on how to deal with the other parts of the piano industry. Mark Wisner and Roger Jolly's emails have opened the door to what their needs as a manufacturer are. Will Truit spoke of how he handled the times he had to have another tech do warranty work for him when he was a Baldwin dealer. Everyone in the piano industry would benefit, and our customers would too, if we can get together and work out procedures that are comprehendible by everyone. This would be especially useful for new techs who haven't had the time to learn by experience what many others of us have come to over the long years of trial and error. Diane Hofstetter = -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20091029/0ea2008f/attachment.htm>
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