[pianotech] pianotech] Recent parts order

[Greg Newell]

Keith,

                I’ve never opened a DC box until I am in a customer’s home
assuming that they are shipped from DC as a whole kit and therefore don’t
really need checking or verification. I assumed that the supplier was just a
pass through situation, meaning that they never opened it either. I don’t
remember anything else that I receive from any supplier has that
impenetrable glue on the sides that DC uses.

 

Greg Newell

Greg's Piano Forté

www.gregspianoforte.com

216-226-3791 (office)

216-470-8634 (mobile)

 

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Keith McGavern
Sent: Thursday, September 03, 2009 2:04 PM
To: pianotech at ptg.org
Subject: [pianotech] pianotech] Recent parts order

 

Greg,

 

fwiw: I usually open all Damp-Chaser products upon receiving them to ensure
everything is there. This prevents any surprises before entering the
customer's premises.

 

Sincerely,

 

Keith





Greetings listees,
  I’m writing today to bring your attention to a potential problem. I
recently ordered a Dampp-Chaser product from a Chicago based supplier (open
list you know) and when I opened the box to install it, in front of the
customer, I found a pick ticket. This pick ticket included at the bottom the
price that I am paying for the product ordered. I considered this to be bad
form on the part of the supplier since this is, potentially, in full view of
my customer. I just got off the phone with them and their solution was to
not put any more pick tickets in any of my orders. Not exactly what I had in
mind since other stock orders shipped to my shop would require one so that I
can see that I was not shorted any items. I don’t ever remember other pick
tickets including prices but perhaps I’m just not observant enough. If this
concerns anyone besides me perhaps you’d be willing to give the supplier a
call to voice your concerns. Perhaps a better solution can be reached. 
 
All the best,
 
Greg Newell
Greg's Piano Forté
www.gregspianoforte.com
216-226-3791 (office)
216-470-8634 (mobile)

 

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