[pianotech] Slow drop fallboard hinge for YC

[Terry Farrell]

I disagree that the slow close fallboard is a meaningless sales  
feature. Indeed, I'm sure it is often used that way, but in a home  
with small children, I suspect that feature can be the difference  
between smiling children with virgin fingers and crying children with  
casts on their hands.

As for bracket replacement costs and invoicing, are you not billing  
the piano owner for whatever Young Chang doesn't reimburse? And for  
that matter, I've been charging the piano owner for the entire job and  
giving them the blank reimbursement form.

Terry Farrell

On Apr 30, 2010, at 11:33 AM, Dean May wrote:

> It’s a sales feature primarily. Remember, pianos are sold by  
> salesmen hawking meaningless features (this piano has 4 pedals!) to  
> customers who don’t know anything about pianos.
>
> Speaking of John Chang, on my last bracket replacement I submitted a  
> bill for $350. He called to say the most they will pay is $300. It’s  
> not enough, but better than $200.
>
> Dean
>
> Dean W May
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