[pianotech] middle pedal

[Gerald Groot]

I do exactly the same thing too Greg.  Educate and educate them some more.
That is, up unto a point where they try and paint me into a corner.   Then
my defenses naturally come up but, I still try and be nice.  It can be
difficult sometimes if we get a client that is a real jerk back though.

 

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Greg Newell
Sent: Monday, December 27, 2010 11:14 PM
To: pianotech at ptg.org
Subject: Re: [pianotech] middle pedal

 

Susan,

                You are so correct. I try very hard to educate my customers
when I’m not met with that glazed over look. I’m sure at times, being less
than perfect, that I may have sounded demeaning though. I must try harder
and will thanks to your input. Much appreciated!

 

Greg Newell

Greg's Piano Forté

www.gregspianoforte.com

216-226-3791 (office)

216-470-8634 (mobile)

 

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Susan Kline
Sent: Monday, December 27, 2010 11:01 PM
To: pianotech at ptg.org
Subject: Re: [pianotech] middle pedal

 

On 12/27/2010 7:44 PM, Greg Newell wrote: 

Yeah, and how many of us are called every once in a while with the complaint
that this note keeps ringing after I let go of the key and it just happens
to be the first one without a damper. Well it wasn't doing that before you
tuned it. Huh?  


This is a very good point, how customers say things like this. Like how 
that lady swore on a stack of bibles that every piano she had ever played 
had dampers all the way to the top (except this DEFECTIVE one she had just 
bought, where they were too CHEAP to put in all those high dampers.) 

The thing we're missing, I think, is that when we tell customers about
things 
like this, or how a sostenuto pedal really is intended to work, they feel 
stupid. They don't like this, so they paint themselves into corners with 
outrageous statements putting the blame on us. 

If we were very sensitive to this problem, and explained these things in a 
very low voice, and talked about how many people thought the same as our 
customers, and perhaps made it sound like we were putting them onto a real 
secret, which they were smart enough to comprehend ....... well, maybe 
they wouldn't feel so defensive. 

It hardly helps us if we are right, but the customer feels terrible. 

Susan Kline

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