I believe most companies exclude broken strings from warranty coverage. David Stocker, RPT Tumwater, WA From: Noah Frere Sent: Thursday, July 15, 2010 10:31 To: pianotech at ptg.org Subject: [pianotech] Appraisal Yesterday I recieved a call from someone representing the church piano asking me to come and look at their grand piano purchased about a year ago. There are string breakage problems and the company from whom they bought the piano has been out twice to repair broken strings, but now will no longer answer the phone, although the warranty is not yet expired. There are now 8 broken strings. They intend to sue the piano store, get the money back and purchase a different piano. They intend to use my evaluation, possibly in court, to back up their case. I see red flags. I remember attending a lecture by a tech a couple years ago about the importance of some sort of government license needed for appraisals. I am going to go read up on this matter, but if anyone has any knowledge or advice I sure would appreciate it. I only tentatively booked the appointment, and I plan on confirming, or more likely, canceling, tonight after I know more. -Noah Frere -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20100715/6935f148/attachment.htm>
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