[pianotech] <No Subject>

[Paul T Williams]

So how do you nicely tell them they just spent thousands of $$ on a piece 
of c#$%P?  It was sure hard for me so smile as an employee to say "this 
was the best invesment you could have done for the money"! them not 
knowing for a thousand more, could have purchased a nice used piano.   The 
new stuff smells nice and looks nice but still is a piece of c$%P





From:
"Alan Barnard" <pianotuner at embarqmail.com>
To:
pianotech at ptg.org
Date:
06/30/2010 04:14 PM
Subject:
[pianotech] <No Subject>



 Matthew Todd said this:
"After a customer purchases the piano and it is delivered, it is our job 
not only to tune it, but to reassure the customer of their purchase and 
make sure they are glad they purchased it."
 
I suppose that is true, in general, but if the customer has purchased a 
piano made by Crappiola & Sons, I for one will NOT be saying anything, 
good bad or ugly. If directly asked, "What do you think of this piano?", I 
will respond, "It looks nice with your furniture."
 
Here's why I make this comment: I recently tuned a "Schubert Studio", an 
unmitigated piece of c**p made in Belarus--The top four bass strings all 
broke at the upper termination pins. The piano is less than 20 years old 
but it hadn't been tuned for 3 or 4 years, all I was doing was gently, 
very gently, trying to ease it up to pitch, 30 cents or so -- POW, BANG, 
TWANG, POP. They bought it from one of those guys selling them off the 
back of a truck. At the customer's expense, I'm putting 4 nice new Mapes 
strings on the piano and will tune the whole sheBANG 50 cents flat.
 
 
"Every difficulty slurred over will be a ghost to disturb your repose 
later on."  Frederic Chopin

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