[pianotech] Horse and buggy users.

[Ron Nossaman]

On 7/20/2011 9:11 AM, William Monroe wrote:

> It is essential that everyone who reads this forum (and who will
> eventually be using the new system) understands that the paradigm shift
> (it really is) reaches far beyond email lists.  The new software works
> wonderfully for so much of what the home office needs it to do to track
> and maintain membership, communications, and the integrating so many
> needs for the organization - of which the email list is only one.

We have all understood this from the very first day, and have been 
reminded of it over and over and over. Yes, we know. It integrates with 
Member Max, whatever that could possibly have to do with the tech lists. 
Those of us complaining of the list handling of this software are 
concerned with just that - the function of the list handling. We aren't 
trying to tell you how to run the home office software and never have, 
but we are indeed being told to shut up, go away, and deal with what we 
were given for a tech list. Reassuring us that everything except what we 
are concerned with is working fine doesn't strike me as particularly 
helpful to those of us hoping to get the new list functions improved to 
the point that the tech community will actually use them. Once yet 
again. The total traffic on the new tech lists since inception indicates 
that something is wrong. It's either that a large percentage of the 
folks that have trafficked the old list all these years are backward 
ignorant Luddites, or that they collectively see a deficiency in the new 
list system. While we are being characterized as lazy, stubborn, and 
stupid, we are seeing an administration that's saying "We're happy with 
what we got, get used to it."

Yes, we know. It's working really great for the office staff. We're 
thrilled about that. Really we are, nearly as much as the administration 
cares about our concerns with the function of the tech lists.

Oh, did I mention that it's the specific things we've talked about, like 
fixing the character set in the PDA function and allowing attachments 
from and with email from the same function, that could render 
performance virtually identical to the old list if these were looked 
into and addressed instead of being ignored as irrelevant when the 
office software is working so VERY well.

So PLEASE, can we stop answering tech list specific complaints with 
general office organization rah rah as if we're all too dim to notice? 
Some indication that someone actually both understands and cares, and 
some indication that any effort at all is being made to attempt to 
address the complaints about the tech lists would be both astonishing, 
and hopeful. Is there any real hope of that ever happening, or will we 
continue to just hear more about how great it is for the office 
organization?

Slow and Backward in Do-Dah