[pianotech] New Business from telephone enquiries

[Paul T Williams]

Also, if folks are looking at price only, they most likely haven't had it 
tuned for quite some time and will be a very hard sell on other issues to 
make their PSO a nice instrument.  I used to kick myself when folks 
wouldn't ask a price, and then, (since I wasn't the most expensive) they 
would see the bill and say, "Is that all?"  Oy! 
Paul




From:
"Dean May" <deanmay at pianorebuilders.com>
To:
<pianotech at ptg.org>
Date:
07/27/2011 10:55 AM
Subject:
Re: [pianotech] New Business from telephone enquiries



I always try to be the highest in my area, and if I get a sense that the 
caller is price shopping I let them know right up front, “Just so you 
know, if you are just calling around for quotes, I’m probably the highest 
in the area. I’ve got 30 years experience and I’m very good at what I do.” 
I may even at that point, if it feels like they aren’t going to schedule, 
go ahead and recommend some of the cheaper tuners. 
 
I still end up getting most of those calls, but I do lose some. You have 
to be willing to lose some if you are priced on the high end. 
 
Dean
Dean W May                        (812) 235-5272 voice and text
PianoRebuilders.com           (888) DEAN-MAY 
Terre Haute IN 47802           Give us a LIKE on Facebook! Go to 
PianoRebuilders.com

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On 
Behalf Of lee innocent
Sent: Wednesday, July 27, 2011 10:20 AM
To: pianotech at ptg.org
Subject: [pianotech] New Business from telephone enquiries
 
Hello All,
Wondering how most of you clinch appointments from telephone enquiries. 
This is not my forte! These calls tend to be very short once I tell them 
the price.  How do you handle telephone enquiries? 
 


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