[pianotech] List changes - it's a lot bigger than just the lists...

[Israel Stein]

On 11:59 AM, Ron Nossaman wrote:
> On 3/9/2011 11:15 PM, Israel Stein wrote:
>
>> When beta-testing is done by amateurs 
>> in their
>> spare time - bugs and lots of them 
>> are inevitable.
>
>
> Well, no. Seems to me we were informed 
> today that this was a commercial 
> product, produced and maintained by 
> professionals. Why would beta testing 
> by amateurs in their spare time (us) 
> make bugs inevitable?
>
> Ron N
>
Sir,

There is a difference between the basic 
product and any particular configuration 
of it. PTG members have been testing the 
various functionalities of this 
configuration for months - of that I am 
aware. Obviously, they did not find all 
the configuration bugs. Perhaps there 
are capabilities that could be added to 
the system in response to the 
suggestions and complaints from this 
list. Perhaps it would involve 
additional costs. Read very carefully 
Paul Brown's post - this is a work in 
progress. Which is why these e-mail 
lists are not being taken off line yet. 
I suspect that many of the problems are 
because the PTG - as usual - is trying 
to do this on the cheap, and a rather 
low level of support is available from 
the pros - the price for full support is 
probably prohibitive... So getting it 
all sorted out will likely take some 
time... When I asked the PTG President 
and executive Director at WestPac (at a 
special information session) about 
something that was of concern to me - 
they did not know. They will have to 
check.The same most likely goes for your 
inquiries... I guess we don't have an IT 
person from the supplier living in the 
Home Office to immediately address all 
of everyone's concerns...

Israel Stein