[pianotech] nomenclature

[William Monroe]

Basically, I agree, Paul.  We may be saying the same thing, essentially.
 That is, I don't tell them that a jack is a "thingy" or anything else.  I
do often say, "this "L" shaped piece is called the jack..."  And ever after
it is simply the jack.  So yes, I explain, but I do so using proper
nomenclature.  As you say, though, only as much as a client wants.  As the
eyes glaze, my explanations shorten.

William R. Monroe

On Thu, Nov 17, 2011 at 8:20 AM, Paul T Williams <
pwilliams4 at unlnotes.unl.edu> wrote:

> I don't know, William.  I can't usually read the Dr.'s writing ;>).
>
> But like Wim,  I explain in layman's terms, but write up in proper
> nomenclature. If the customer seems interested, I'll show them what a jack
> is, or a damper wire, or whatever I worked on.  Most people just want it to
> work and I can tell if I'm talking to a brick wall pretty fast, now, after
> 20 years in this biz.
>
> Paul
>
>
>
>  From: William Monroe <bill at a440piano.net> To: pianotech at ptg.org Date: 11/17/2011
> 08:13 AM Subject: Re: [pianotech] nomenclature
> ------------------------------
>
>
>
> Does your doctor write a prescription in layman's terms?
>
> Use intelligent language that says what you really mean, and give an
> explanation if necessary.  I carry labelled upright and grand action
> diagrams for my curious clients.  In other words, I try to educate my
> clients, rather than dumb down my presentation.
>
> William R. Monroe
>
>
>
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