[pianotech] A Report from the other side; was About my web host....

[Terry Beckingham]

I agree Ron. If they could fix it so that we can affix attachments to our 
email so it is not required to log on to view them, I would accept this 
crummy forum.

Terry Beckingham

At 09:45 AM 2/12/2012 -0600, you wrote:
>On 2/12/2012 7:45 AM, ed440 at mindspring.com wrote:
>
>>On the user help group there is a busy discussion between PTG staff and 
>>users,
>>with what appears to be success and satisfaction.
>
>With one very fundamental, obvious, and serious exclusion. The new system 
>still offers no equivalent to the email based old (real) Pianotech list, 
>in attaching files and reading attached files so there is no need to log 
>on to the web forum to do so. This was one of the earliest requests, and 
>has yet to be sensibly addressed.
>
>There actually are a number of us who prefer not logging on to a forum to 
>participate, but the offered "feature" doesn't work with file attachments. 
>In an email client, we get no indication which of the downloaded messages 
>(too large a percentage of which are still complaints and discussion of 
>this marvelous new system) have a file association, unless we open and 
>read the message. It's still easy to miss even then. Messages from the old 
>Pianotech are clearly flagged by the email client as including an attachment.
>
>So once again, I ask. If we are offered a "legacy" option for email based 
>use of the lists, why can't it be made to work? A year into it, we hear 
>that the character set thing is being finally fixed real soon. Well, 
>maybe, but if now, why not then? And why can't the email users attach and 
>receive files without having to log on? I don't know how common it is, but 
>in my case I've elected not to attach clarifying photos or spreadsheets 
>because of the unnecessary hassle. My point is that if an email function 
>is offered, make it work or don't offer it. I've been screamed at a couple 
>of times for repeatedly suggesting this, but I have yet to receive an 
>intelligent response as to why it hasn't been done. Will I ever?
>
>
>>Technical discussions are happening on CAUT and Pianotech.
>
>Ambiguously put, as the bulk of it still seems to be on the old email 
>based Pianotech.
>
>
>>A "How to Subscribe" video is being made.
>
>I'd be embarrassed that such a thing was necessary if I was trying to sell 
>a system to people already forced into it.
>
>
>>Someone subscribing now might not understand what all the fuss has been 
>>about.
>>Ed Sutton
>
>Administratively put... Likely not, if no one cares about the long time 
>supporters and participants. This is worded as if it's all over and 
>everyone is happy. Such is not the case.
>
>PS: Why was this posted to the old perpetually condemned Pianotech email 
>list instead of the new constantly improved (necessarily) HL system? A 
>greater number of recipients, perhaps? Fix the lame HL legacy option to 
>provide the same simple functionality as the old Pianotech list, get all 
>the archives into usable format (including all those spreadsheets those 
>new subscribers and most of the current ones aren't aware of), and you can 
>dump the old system and still serve it's subscribers without all this nonsense.
>
>Ron N