A tale of two warranty claims I installed a vertical Lifesaver system Monday. The green power light did not come on, but the yellow and red lights worked, and everything else seemed fine as well. I called Dampchaser on Tuesday, spoke with a very friendly and helpful lady, she said she would send a light panel and humidistat FedEx. I got the package today. I tried replacing the light panel by itself and the problem was solved. Included in the box was an addressed return postage slip. This is very typical of the warranty service I've gotten from Dampchaser in the past. It deserves kudos. At the end of last year, I installed a PianoDisc system on a customer's piano. The kit had a bad solenoid driver board. It only affected 4 of the notes, everything else worked. PianoDisc said I could send the board back and they would replace it, or I could charge a new board to a credit card, some $300, they would send it immediately, then issue my card a credit on return of the defective board. This was on 12/30/11. The board was finally shipped on 2/9/12 and I got it the following week. This, too, is very typical of the warranty service I get from PianoDisc. Guess which company will be getting a bill from me for a warranty claim and which one won't? Dean Dean W May (812) 235-5272 voice and text PianoRebuilders.com (888) DEAN-MAY Terre Haute IN 47802 Give us a LIKE on Facebook! Go to <https://www.facebook.com/pages/PianoRebuilderscom/137780082943148> PianoRebuilders.com -------------- next part -------------- An HTML attachment was scrubbed... URL: <https://www.moypiano.com/ptg/pianotech.php/attachments/20120301/84d94261/attachment.htm>
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