[pianotech] the church who thinks they can get by without paying

[David Love]

A pianist broke the string and they don't want to pay you to replace it,
tweak the tuning on the new string???  These are the kinds of customers I
try and get rid of.  Insist that they pay you for your time, all of it.  If
they want to trade in the piano or give it back that's between them and the
dealer, don't get involved with that aspect.  You cannot guarantee tunings
under the best of circumstances.  Where there is an uncontrolled
environment, as this seems to be, even less so.  Don't let them take
advantage of you and don't be afraid to lose a customer.  They aren't worth
having if they insist that you work for free anyway.   Give them the one
finger salute, I say.  Well, in a polite way, of course.  

 

David Love

www.davidlovepianos.com

 

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Marshall Gisondi
Sent: Saturday, November 17, 2012 9:18 PM
To: pianotech at ptg.org
Subject: [pianotech] the church who thinks they can get by without paying

 

Hi Patrick,
The string broke quite a wile ago while the pianist was playing. They wanted
it replaced recently due to the fact they want to get rid of it in order to
go all electronic which is beyond me. I'm told by Masin & Hamlin that these
pianos are not known for problems. My wife called another customer to
schedule a repeat tuning who happens to attend and work at this church. She
said that the piano sounded fine on Wednesday while she was at the church.
I'm inclined to think as the person at Mason & Hamlin does, that the music
director is trying to get rid of the p iano and trying to find a way to find
fault with the it so that the dealer will buy it back. Now I have to write a
letter to her, the business administrator and the pastor in order to recover
my payment. They didn't intend to pay the bill because the letter and my
invoice mail were mailed on the 14th. I tuned it on the 12th. I thought
about ut visiting the church tomorrow morning, but my wife heas up the
childrens work at our church, so I cannot do that. I know I did a good
tuning on that piano based on what the customer said plus what Mason &
Hamlin relayed to me. I wonder if I should go back and detune it. lol :-)
and show them what an out of tune piano really sounds like.  
Marshall
215-510-9400

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