I wrote: As nicely as you can muster. Send it registered mail, special delivery. And of course keep a copy, and just possibly send copies (listed cc: at the bottom of the letter) to other interested parties. ------------------------------ I might add --- if one is reduced to dealing with people on this level, it helps not to be hopelessly attached to one's job. Ironically, it sometimes is easier to keep a job if one isn't terrified of losing it. And I'd follow up such a letter by coming in to talk about the issue like a rational person (once the letter has gotten you the director's attention.) Susan Kline
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